Customer Care and Quality Commitment
01 Customer Care and Quality Commitment
Customer Service Excellence and Product Integration Capabilities
In today's highly competitive global supply chain, SynPower remains committed to a customer-centric approach. Through systematic customer relationship management and a disciplined quality management system, we engage regularly with customers to understand market trends and jointly develop innovative solutions. We tailor product portfolios to customer requirements and provide responsive support through our professional after-sales service team, helping customers reduce operational risks while continuously creating greater value.
02 Customer Service Management
Customer Needs and Communication
We monitor customer requirements and market trends, coordinate the distribution and collection of customer satisfaction surveys, and continuously strengthen customer relationship management.
Technical Service
We provide after-sales service and technical support, respond promptly to equipment and operational issues, and help customers reduce operational risks.
Product Quality
Based on customer requirements, we facilitate cross-functional collaboration to continuously optimize products and integrated solutions, improving both product quality and customer value.
03 Customer Satisfaction and Feedback
Survey
Customer satisfaction surveys are conducted in the fourth quarter of each year. A six-point rating scale is used, with a target threshold of five points. The survey covers three key areas: sales, customer service, and products.
Analysis
Customer satisfaction results and feedback are consolidated, and root-cause analysis is conducted for items that fall below the established standard.
Improvement
Improvement measures are developed based on the analysis results and implemented by the relevant departments.
Follow-up
Improvement effectiveness and subsequent customer feedback are continuously reviewed as a basis for ongoing enhancement of products and services.
04 Customer Rights and Personal Data Protection
Product Responsibility and Customer Rights
SynPower continues to strengthen product quality, safety, and compliance management. Through product design, manufacturing, after-sales service, and complaint handling mechanisms, we safeguard customer rights and reduce risks associated with equipment operation and use.
SEMI S2 Semiconductor Equipment Safety Certification
SynPower places strong emphasis on ergonomics and customer production safety. Where applicable, products obtain SEMI S2 certification. The relevant requirements cover electrical safety, mechanical safety, ergonomics, chemical management, radiation protection, and other areas, serving as an important basis for equipment safety and compliance management.
Customer Privacy and Personal Data Protection
The Company's personal data protection management covers employees, customers, suppliers, and visitors. Through training, internal management, and regular reviews, the Company continues to strengthen controls over the collection, use, retention, and security of personal data.
In 2025, the Company continued to conduct personal data protection training and internal management activities, with no reported incidents involving personal data leakage or other abnormalities.
05 Customer Service and Complaint Channels
Customer Contact and Complaint Handling
For product inquiries, technical service requests, or customer complaints, please contact us through the channels below.
Emails may be submitted at any time and will be reviewed and handled by the appropriate personnel during business hours.