Customer Service Capability & Product Integration Capability
In a highly competitive global supply chain, SynPower Technology follows a customer-centric approach. Through systematic customer relationship management and a lean quality system, we regularly exchange market insights with customers and jointly develop innovative solutions. We tailor product portfolios to customer needs and provide fast responses through our professional after-sales team, helping reduce operational risks and create long-term value.
Service & Quality Promotion Organization
SynPower integrates three core departments to systematically drive customer value creation:
Sales Department
Conducts regular business meetings to understand customer needs and challenges, helps customers improve market competitiveness, and implements customer relationship management.
Technical Service Department
Provides troubleshooting and product optimization suggestions; conducts regular customer satisfaction surveys and continuously improves service and support processes based on feedback data.
Product Development Division
Responsible for market analysis, product planning and development, and life-cycle management, driving product improvement and technological innovation based on customer needs.
Customer Satisfaction Survey Mechanism
Survey Mechanism & Excellence Standards
- Survey Frequency:Questionnaires are issued to major customers in the fourth quarter each year.
- Scoring Standard:A rigorous 6-point scoring system is used, with a target score above 5.
- Three Key Areas:Covers business communication, customer service technical capability, and product specification compliance.
- Improvement Cycle:The Sales Division coordinates issue analysis, tracks progress, and ensures improvement results are implemented.
Customer Service & Quality Commitment
SEMI S2 Semiconductor Equipment Safety Certification
SynPower places strong emphasis on ergonomics and customer production safety. Our products have obtained SEMI S2 certification, the Environmental, Health, and Safety Guideline for Semiconductor Manufacturing Equipment. The guideline covers multiple aspects, including electrical safety, mechanical safety, ergonomics, chemical management, and radiation protection.
Communication & Customer Complaint Channels
Daily Communication Channels
Through emails, phone calls, and on-site visits by our sales team, we maintain close interaction with customers and respond promptly to market needs.
Dedicated Customer Complaint Email
For quality issues or service suggestions, please contact us through the dedicated email below. A responsible specialist will follow up and manage the case:
Claim@synpower.com.tw