Service Excellence & Product Integration
In a highly competitive business environment, SynPower adheres to a "Customer-centric" philosophy. Through systematic customer relationship management and a lean quality system, we regularly exchange market trends with clients to co-develop innovative solutions. We tailor product portfolios and respond rapidly via professional after-sales teams to minimize operational risks and continuously create higher value.
Service & Quality Promotion Organization
SynPower integrates three core departments to systematically drive customer value creation:
Sales & Marketing
Conducts periodic business reviews to deeply understand needs and challenges, helping clients enhance market competitiveness.
Technical Service
Responsible for troubleshooting and optimization; conducts satisfaction surveys to continuously improve service workflows.
Product Development
Handles market analysis, R&D, and lifecycle management, driving improvements based on direct customer feedback.
Customer Satisfaction Survey
Mechanism & Standards
- Frequency: Annual survey conducted in Q4 for major clients.
- Scale: 6-point scale, with a target score of 5.0 or above.
- Scope: Business communication, technical support, and spec compliance.
- Improvement: Analyzed by Sales Div. to track rectification effectiveness.
100% Recovery Rate
Service & Quality Commitment
SEMI S2 Safety Certification
SynPower prioritizes ergonomic design and client safety. Our products have obtained SEMI S2 Certification (Environmental, Health, and Safety Guidelines for Semiconductor Manufacturing Equipment), covering electrical safety, mechanics, ergonomics, and chemical management.
Communication & Grievance Channels
Routine Contact
Maintain close interaction via email, phone, and physical site visits to stay updated on market demands.
Complaint Mailbox
For quality defects or service suggestions, please contact our dedicated handling team:
Claim@synpower.com.twLast Updated: 2025/12/31